This position is located in the Bureau of Library and Information Services (DCOMM/INFORM) which is mandated to provide information services, and relevant and up-to-date information to ILO staff at headquarters and in the field, ILO constituents, researchers, practitioners, and the general public. The incumbent will be responsible for the execution of the mandate of the Client Services Section of the Bureau of Library and Information Services and is expected to contribute his or her expertise in addition to his or her management responsibilities. The Client Services Section is responsible for the delivery of the Bureau's direct services to clients inside and outside the ILO. The incumbent reports to the Chief of the Bureau.
Description of Duties
1. Manages all the functions of the Client Services Section and ensures its effective and efficient performance by:
-planning, developing and organizing the activities, and establishing work procedures of the Section;
-proposing the Section's budget with regards to its staffing needs, information resource needs and work programme.
2. Supervises a team of professional and general service staff and plans, develops and coordinates the work of this group.
3. Defines and updates strategies, and establishes work procedures, standards and policy guidelines for the provision of information services provided by the Bureau, including:
-consulting, reference and research services provided to the ILO's information clientele, including to ILO staff and ILO constituents;
-management and preservation of the collections of the Bureau;
-promotion of the Bureau's knowledge products;
-training and information literacy on the use of ILO electronic knowledge products, including online databases and websites,
-the production of training manuals on the provision of information services;
-the Bureau's depository/partner library programme;
4. Provides authoritative advice in labour information and the provision of research and reference services and knowledge sharing to ILO Headquarters and external offices, and ILO constituents.
5. Represents the Bureau in ILO working groups and committees, and professional and UN inter-organizational bodies. Maintains professional contacts with institutions performing similar work;
6. Participates in strategy and planning of the work programme of the Bureau, including the planning, development and design of knowledge products, the design of the Bureau's website, the delivery of technical cooperation services, the management of the Bureau's website, advisory missions and training seminars, and activities related to the ILO Global Information Network.
7. Undertake any other duties and responsibilities as may be assigned, including administrative matters and focal point responsibilities.
These specific duties are aligned with the ILO relevant generic job description, which includes the following generic duties:
1. Manage all the library activities or a group of related functions in a programme covering a diversity of information needs and functions.
2. Supervise the professional and general service staff in the unit. Propose and update strategies, and establish work procedures, standards and policy guidelines for all relevant functional areas.
3. Plan and give guidance with respect to the development and provision of information services.
4. Strengthen the coordination of information networks and promote information and library services.
5. Manage the development of the library's collections and databases to meet the specialised information requirements of the organization and its information clientele. Assess and evaluate databases, products and services and determine new ways of addressing needs.
6. Provide authoritative advice and represent the library on matters relating to its work, coordinating its activities with other units within the organization and with the activities of centres belonging to the information network.
7. Plan, develop and organise activities, prepare proposals for the work programme and budget, formulate and implement policy proposals and maintain adequate financial and human resources.
Advanced university degree, or a first level degree and a recognised professional qualification, in library or information science or other closely related field.
Ten years of progressively responsible professional experience in library work or information network administration of which six years at international level. Experience in the management of functional areas of library work and in the management of projects and staff.
Excellent command of one working language and good knowledge of another. Knowledge of other official languages would be an advantage.
Advanced knowledge of automated information systems applicable to libraries or information networks. Advanced knowledge of library science and information services standards, rules, practices and techniques. Thorough knowledge of the work of the organization. Excellent analytical and problem solving skills. Excellent leadership and negotiating skills. Proven ability in the management of staff as well as of complex technical projects. Proven interpersonal skills and the ability to communicate effectively both orally and in writing. Ability to provide authoritative advice. Ability to work on own initiative as well as to lead groups or cooperate as a team member. The ability to work in a multicultural environment and gender-sensitive behaviour and attitudes are also required.
Interviews for this post will take place between last week of March and the first week of May 2010. Candidates are requested to ensure their availability should they be short listed for further consideration.
- Correo electrónico
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A full description of the position and can be found at:
The deadline for applications is 3 March 2010.